Frequently Asked Questions

Website Content

You will need to provide:

  • your logo (if you have no logo we use a simple font or you can add a Branding package)
  • your contact details:
    • phone number
    • email address
    • business operating times
    • social media links
  • a list of your services
  • photographs relevant to your business
  • any current reviews or links to your Google reviews page

Yes, if you have good quality photos, we can use them. They can be emailed to us If you have lower resolution photos that will be used at a smaller size, these can also be emailed or messaged via WhatsApp.

If you are unable to provide high quality photographs for your website, we will use licensed stock images from Adobe. This is to ensure you won’t get issued with a take-down notice or a fine in the future by using free images found on the internet. Each package and tier has a set limit of stock images – if your website requires more, this can be additionally purchased.

Please note that the licence of use for images only applies to your website, not other marketing materials.

We offer an images upgrade as one of our Branding packages if you require bespoke graphics or illustrations.

If you are adding your own images, we strongly urge you to use caution with free image sites. Our recommendation is to not use images found on free sites.

If you are using images created with Canva, make sure you modify that image so that it becomes unique to you, your company or your brand. We always recommend you read Canva’s usage terms.

After your Discovery meeting, you will have a list of written content that you need for your website pages. This can be provided by you, a third party you commission, or we have a content writing package add-on available.

Ideally we recommend that you have had keyword research done for your business or organisation as this will support the development of your content both in your website and your marketing.

If you don’t have the budget for content writing we will use AI writing tools to populate your website pages based upon your niche but we cannot guarantee the effectiveness of this process. 

SEO = Search Engine Optimisation

We build all websites using good technical SEO practices so that search engines can crawl your website content effectively.

We provide SEO and keyword research packages available as an add-on.

Disclaimer: Without in-depth keyword research, good written content and continuous SEO content monitoring we cannot guarantee that your website will be found for the search terms that you require.

We add your website to our Google Search Console and Bing Webmaster for URL monitoring for the duration of your maintenance plan. This ensures that your website is found and indexed by Google and Bing.

We also install an independent analytics plugin on your website, that doesn’t use Google tracking cookies, which will give you an overview of your website traffic.

Google Analytics tracking relies on Cookies being ‘allowed’ by the website visitor, the analytics plugin we install only tracks your website usage not the visitor data.

We don’t currently provide Google Analytics services but we can install tracking codes for you or a third party to monitor.

We include the following policies on all websites:

  • Privacy Policy
    Ideally you will provide this, but it can be created with an online generator and information from you about your data processing and storage.
  • Cookie Policy
    We will create this if any type of tracking is used on your website.

We recommend the following policies for service providers and ecommerce:

  • Terms and Conditions
    Required if you provide any type of service or product. This has to be provided by you, we can provide links to online generators, though we recommend getting legal advice to create these.
  • Returns and Refunds Policy
    This will need to be provided by you as it will be unique to your business.

For ecommerce websites, you may also require:

  • Shipping / Delivery Policy
    This will need to be provided by you as it will be unique to your business.

Domain, SSL and Email

Hosting & Maintenance

Your website will be hosted on our fully managed UK Based Servers. As part of our Hosting & Maintenance Care Plans, we aim to keep your website secure with all plugins, themes, and PHP versions regularly updated and daily server backups taken.

We exclusively build and maintain websites within our own hosting environment. This ensures we can efficiently monitor performance and address any issues in a system we have carefully configured and optimised.

Our website package prices are based upon signing up for our Hosting & Maintenance for a minimum of 12 months.

If after 12 months you wish to move hosting, you can either use our migration service or we will send you the files for you to organise the migration.

If there are paid licences associated with your website install, you will be responsible for them once the website has been transferred. This will be detailed in your Client Portal.

Updates, Security Monitoring and Backups

We monitor your website and WordPress news feeds for any security issues with plugins. As a rule we update once a week, unless there are specific security alerts for a plugin or Theme, then we update as soon as possible.

If we are aware of known conflicts between plugins, we will wait until a safe patch has been released before we update.

WordPress Builders

We build our websites in WordPress with either Elementor Pro, Bricks or WordPress native themes. We have developer licences for Elementor Pro and Bricks. When you are on our maintenance plan, these licences will be included.

If you transfer away from our hosting and maintenance plan, then you will be responsible for acquiring and renewing your own licences.

Plugins

We often use plugins that offer increased functions for your website. Some of these plugins that we have a developer licence for will be included.

If your website requires a licensed plugin (that we don’t have a licence for) you will need to purchase and renew the licence.

If you transfer away from our hosting and maintenance plan, then you will be responsible for acquiring and renewing your own licences.

Support

Errors and problems related to functions, security, and updates are covered by your Hosting & Maintenance plan.

Support for:

  • Problems caused by your error
  • Poor quality images
  • Content mismanagement: accidental deletion of content/images
  • Administration of users (unless security related)

Content Management

This depends on your build type and Hosting & Maintenance plan. If you have a static website, we can make minor content adjustments or if we have built you a dynamic CMS  (content management system) you will be responsible for adding and managing content.

We also offer content management packages if you require ongoing support with adding/uploading content, and administering your website and users.

Packages & Billing

We will send you an invoice for either the full amount or a deposit instalment. Once this is paid we will schedule your website discovery meeting – either via Zoom call or in person at our office in Holmfirth.

For our Super Starter and Basic tier packages, we require one full payment. For our Standard and Premium tier packages, we can split payment into one or two instalments. Your website will not go live until full payment has been received.

We will set you up on a payment plan through either:

Stripe

Paid with either credit or debit card. We will send you a link to sign up for your payment plan.

GoCardless

Paid via Direct Debit. We will send you a link to sign up for your payment plan.

 

We do not accept standing orders or pay as you go invoicing for this service.

Anything outside the scope of our packages can be quoted for upon request.

We try to be as transparent as possible so you will not be surprised by unexpected costs. If you find you need more pages or additional functions, we will provide you with a quote and or alternative options.

 

You can cancel at any point of the website build. If you cancel once work has started on your website, then you would lose your deposit (or the value of the deposit if you have paid in full).

If you cancel before we start work, then you will be refunded, minus an administration fee of £45.

If you book a discovery session as part of a bespoke build and cancel outside the required 24 hours notice, you will receive a full refund. If you cancel within the 24 hours notice, and do not rebook, you will be refunded minus an administration fee of £25.

We will set you up on a payment plan through either:

Stripe

Paid with either credit or debit card. We will send you a link to sign up for your payment plan.

GoCardless

Paid via Direct Debit. We will send you a link to sign up for your payment plan.

 

We do not accept standing orders or pay as you go invoicing for this service.

Website Content

You will need to provide:

  • your logo (if you have no logo we use a simple font or you can add a Branding package)
  • your contact details:
    • phone number
    • email address
    • business operating times
    • social media links
  • a list of your services
  • photographs relevant to your business
  • any current reviews or links to your Google reviews page

Yes, if you have good quality photos, we can use them. They can be emailed to us If you have lower resolution photos that will be used at a smaller size, these can also be emailed or messaged via WhatsApp.

If you are unable to provide high quality photographs for your website, we will use licensed stock images from Adobe. This is to ensure you won’t get issued with a take-down notice or a fine in the future by using free images found on the internet. Each package and tier has a set limit of stock images – if your website requires more, this can be additionally purchased.

Please note that the licence of use for images only applies to your website, not other marketing materials.

We offer an images upgrade as one of our Branding packages if you require bespoke graphics or illustrations.

If you are adding your own images, we strongly urge you to use caution with free image sites. Our recommendation is to not use images found on free sites.

If you are using images created with Canva, make sure you modify that image so that it becomes unique to you, your company or your brand. We always recommend you read Canva’s usage terms.

After your Discovery meeting, you will have a list of written content that you need for your website pages. This can be provided by you, a third party you commission, or we have a content writing package add-on available.

Ideally we recommend that you have had keyword research done for your business or organisation as this will support the development of your content both in your website and your marketing.

If you don’t have the budget for content writing we will use AI writing tools to populate your website pages based upon your niche but we cannot guarantee the effectiveness of this process. 

SEO = Search Engine Optimisation

We build all websites using good technical SEO practices so that search engines can crawl your website content effectively.

We provide SEO and keyword research packages available as an add-on.

Disclaimer: Without in-depth keyword research, good written content and continuous SEO content monitoring we cannot guarantee that your website will be found for the search terms that you require.

We add your website to our Google Search Console and Bing Webmaster for URL monitoring for the duration of your maintenance plan. This ensures that your website is found and indexed by Google and Bing.

We also install an independent analytics plugin on your website, that doesn’t use Google tracking cookies, which will give you an overview of your website traffic.

Google Analytics tracking relies on Cookies being ‘allowed’ by the website visitor, the analytics plugin we install only tracks your website usage not the visitor data.

We don’t currently provide Google Analytics services but we can install tracking codes for you or a third party to monitor.

We include the following policies on all websites:

  • Privacy Policy
    Ideally you will provide this, but it can be created with an online generator and information from you about your data processing and storage.
  • Cookie Policy
    We will create this if any type of tracking is used on your website.

We recommend the following policies for service providers and ecommerce:

  • Terms and Conditions
    Required if you provide any type of service or product. This has to be provided by you, we can provide links to online generators, though we recommend getting legal advice to create these.
  • Returns and Refunds Policy
    This will need to be provided by you as it will be unique to your business.

For ecommerce websites, you may also require:

  • Shipping / Delivery Policy
    This will need to be provided by you as it will be unique to your business.

Domain, SSL
and Email

Hosting & Maintenance

Your website will be hosted on our fully managed UK Based Servers. As part of our Hosting & Maintenance Care Plans, we aim to keep your website secure with all plugins, themes, and PHP versions regularly updated and daily server backups taken.

We exclusively build and maintain websites within our own hosting environment. This ensures we can efficiently monitor performance and address any issues in a system we have carefully configured and optimised.

Our website package prices are based upon signing up for our Hosting & Maintenance for a minimum of 12 months.

If after 12 months you wish to move hosting, you can either use our migration service or we will send you the files for you to organise the migration.

If there are paid licences associated with your website install, you will be responsible for them once the website has been transferred. This will be detailed in your Client Portal.

Updates, Security Monitoring and Backups

We monitor your website and WordPress news feeds for any security issues with plugins. As a rule we update once a week, unless there are specific security alerts for a plugin or Theme, then we update as soon as possible.

If we are aware of known conflicts between plugins, we will wait until a safe patch has been released before we update.

WordPress Builders

We build our websites in WordPress with either Elementor Pro, Bricks or WordPress native themes. We have developer licences for Elementor Pro and Bricks. When you are on our maintenance plan, these licences will be included.

If you transfer away from our hosting and maintenance plan, then you will be responsible for acquiring and renewing your own licences.

Plugins

We often use plugins that offer increased functions for your website. Some of these plugins that we have a developer licence for will be included.

If your website requires a licensed plugin (that we don’t have a licence for) you will need to purchase and renew the licence.

If you transfer away from our hosting and maintenance plan, then you will be responsible for acquiring and renewing your own licences.

Support

Errors and problems related to functions, security, and updates are covered by your Hosting & Maintenance plan.

Support for:

  • Problems caused by your error
  • Poor quality images
  • Content mismanagement: accidental deletion of content/images
  • Administration of users (unless security related)

Content Management

This depends on your build type and Hosting & Maintenance plan. If you have a static website, we can make minor content adjustments or if we have built you a dynamic CMS  (content management system) you will be responsible for adding and managing content.

We also offer content management packages if you require ongoing support with adding/uploading content, and administering your website and users.

Packages & Billing

We will send you an invoice for either the full amount or a deposit instalment. Once this is paid we will schedule your website discovery meeting – either via Zoom call or in person at our office in Holmfirth.

For our Super Starter and Basic tier packages, we require one full payment. For our Standard and Premium tier packages, we can split payment into one or two instalments. Your website will not go live until full payment has been received.

We will set you up on a payment plan through either:

Stripe

Paid with either credit or debit card. We will send you a link to sign up for your payment plan.

GoCardless

Paid via Direct Debit. We will send you a link to sign up for your payment plan.

 

We do not accept standing orders or pay as you go invoicing for this service.

Anything outside the scope of our packages can be quoted for upon request.

We try to be as transparent as possible so you will not be surprised by unexpected costs. If you find you need more pages or additional functions, we will provide you with a quote and or alternative options.

 

You can cancel at any point of the website build. If you cancel once work has started on your website, then you would lose your deposit (or the value of the deposit if you have paid in full).

If you cancel before we start work, then you will be refunded, minus an administration fee of £45.

If you book a discovery session as part of a bespoke build and cancel outside the required 24 hours notice, you will receive a full refund. If you cancel within the 24 hours notice, and do not rebook, you will be refunded minus an administration fee of £25.

We will set you up on a payment plan through either:

Stripe

Paid with either credit or debit card. We will send you a link to sign up for your payment plan.

GoCardless

Paid via Direct Debit. We will send you a link to sign up for your payment plan.

 

We do not accept standing orders or pay as you go invoicing for this service.

Get in Touch

Content Sections

This refers to sections on a page, not actual pages.

For example:

  • Hero section
  • CTA (Call to Action) section
  • Form section
  • Testimonial section etc…

The included page count is listed in the Tier Section of this page.

Meetings

We recognize that everyone’s schedule is unique, so we offer flexible options for our discovery meetings. You can choose between a Zoom video chat, a meeting at our office, or a visit to your workplace, whichever is most convenient for you.

Additional Function

For this function, we may need to add a paid plugin or integrate an external service.

Landing Pages

Landing pages are focused on a single call to action (CTA) and are designed to convert visitors into leads or customers.

Sections

This includes a ‘Section‘ home page listing all the items, which then link to individual item landing pages. Similar to how a blog works.

Hosting & Maintenance Care Plan Enquiry

Premium Care Plan

Includes licenced plugins that we use as standard and, project specific plugins that we will manage as part of this Care Plan.

🔒Security updates are included with all Care Plans as standard.

This Care Plan does not include content management or content updates.

Standard Care Plan

There will be licenced plugins required for your build and included as part of this Care Plan.

🔒Security updates are included with all Care Plans as standard.

This Care Plan does not include content management or content updates.

Basic Care Plan

This is our starter option for those on a budget. This Care Plan does not include content management or content updates.

🔒Security updates and monitoring are included with all Care Plans as standard.

There will be no licenced plugins required for your build if you are on this Care Plan.

Not Included

This option is not available with this package and tier. You may need to upgrade either tier, package, or both.

Google Business Profile

Ensure your Google profile is optimised for your business

From £350

View all our services

SEO Packages

A custom built website based on research, strategy and your ideal client or customer.

From £350

Branding Package

From simple shop to digital products to advanced selling systems

From £350

Marketing Strategy

A custom built website based on research, strategy and your ideal client or customer.

From £550

Content Management

Free yourself up in your business with on-going management of your website content

From £350