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Blog: Insights & Guides

Policies you need on your Website

Categories:

  • Website Content

Tags:

  • Legal, Policies

For your website to be legally compliant and follow GDPR guidelines you will need the following policies in place. We recommend you start putting these together once you decide to start planning your website.

All websites

If you are processing and storing data from clients, customers and website visitors you will need to have policies in place that cover how you manage that data.

🔐 Privacy Policy

All websites require this policy. It discloses what customer and website visitor data you store, how you store it and what you use it for. It should also list ways to contact you for you to remove a customer’s data upon request. You will need to generate one for your website, detailing how you handle your client/customer data. It is a legal GDPR requirement to have this policy in place.

Online Privacy Policy Generators:

🍪 Cookie Policy

We highly recommend having a separate Cookie Policy as this lists explicitly the types of cookies installed on your website and what tracking is taking place – it also allows visitors to opt out of these if they so wish. We always set up this up as standard in all our website builds using CookieYes.

📜 Terms and Conditions Policy

If you offer a product or a service you will need a T&Cs page which outline the rules and regulations of your business and your website usage. This important document is both a social and legal contract with a website’s users. This is also useful for your business as you can cover your operating procedures and refer clients to it. We do not generate this policy for you as we do not know the legal intricacies of your business so it is up to you to supply this.

Online T&C generators:

Service Providers

Recommended for anyone that takes bookings for either consultation services or events.

❌ Cancellation Policy

If you take bookings through your website, or a third party source, for either appointments or space hire you will need a cancellation policy to cover notice time required for cancellations and how refunds are managed. We do not generate this policy for you as we do not know the legal intricacies of your business so it is up to you to supply this.

Ecommerce

All ecommerce websites should have robust policies regarding product delivery, faulty items and returns.

🚚 Shipping / Delivery Policy

A shipping policy outlines the rules and procedures your business has in place for the shipment of products and services. It often includes cost and delivery times. We do not generate this policy for you as we do not know the legal intricacies of your business so it is up to you to supply this.

Online Shipping Policy generators:

🔄 Returns and Refunds Policy

A return and refund policy is an agreement between customers and your business regarding returns and refunds. In the UK you must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. It can include the following information: product return timeframe and products that cannot be returned. How you give refunds: whether through original payment source, or replacement. We do not generate this policy for you as we do not know the legal intricacies of your business, so it is up to you to supply this.

UK: Accepting returns and giving refunds: the law

Online Returns and Refunds Policy generators:

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Pop-ups

A popup is a small window or message box that appears over a website’s main content. It typically dims or covers part of the page to draw your attention.

Common purposes include:

  • Newsletter sign-ups: Inviting you to subscribe with your email.

  • Promotions & discounts: Highlighting special offers or coupon codes.

  • Important alerts: Showing urgent notices (e.g., cookie policies, system downtime).

  • Exit intent: Appearing when you’re about to leave, to try to keep you engaged.

Blog

Blogs are typically organized by topics or categories, making it easy for visitors to browse content and engage with the website.

A blog post is an article or entry on a blog. It usually has text (and often pictures or videos). Blogs can be used for personal storytelling, industry insights, or company news.

Newsletter Integration

This is a form on your website that enables visitors to sign up to a list within your email marketing application.

Examples:

  • Mailchimp

  • Brevo

  • Mailerlite
  • Campaign Monitor

Content Sections

This refers to sections on a page, not actual pages.

For example:

  • Hero section
  • CTA (Call to Action) section
  • Form section
  • Testimonial section etc…

The included page count is listed in the Tier Section of this page.

Meetings

We recognize that everyone’s schedule is unique, so we offer flexible options for our discovery meetings. You can choose between a Zoom video chat or a visit to your workplace, whichever is most convenient for you.

Additional Function

For this function, we may need to add a paid plugin or integrate an external service.

Landing Pages

Landing pages are focused on a single call to action (CTA) and are designed to convert visitors into leads or customers.

Sections

This includes a ‘Section‘ home page listing all the items, which then link to individual item landing pages. Similar to how a blog works.

Hosting & Maintenance Care Plan Enquiry

Premium Care Plan

Includes licenced plugins that we use as standard and, project specific plugins that we will manage as part of this Care Plan.

🔒Security updates are included with all Care Plans as standard.

This Care Plan does not include content management or content updates.

Policies you need on your Website Enquiry Form

Standard Care Plan

There will be licenced plugins required for your build and included as part of this Care Plan.

🔒Security updates are included with all Care Plans as standard.

This Care Plan does not include content management or content updates.

Basic Care Plan

This is our starter option for those on a budget. This Care Plan does not include content management or content updates.

🔒Security updates and monitoring are included with all Care Plans as standard.

There will be no licenced plugins required for your build if you are on this Care Plan.

Not Included

This option is not available with this package and tier. You may need to upgrade either tier, package, or both.